FAQ
What are the essential differences between Youtube Accelerator and other accelerators on the market?
Youtube Accelerator's biggest distinction from traditional accelerators lies in the underlying protocol. While most accelerators still use IPsec or IKEv2, Youtube Accelerator fully adopts the WireGuard protocol, featuring just 4,000 lines of code (compared to over 600,000 for IPsec) to deliver 3-5 times the transfer speed while significantly reducing battery consumption. Additionally, Youtube Accelerator's zero-logs policy has been independently audited by Cure53, with the audit report fully transparent, achieving a true balance of speed and security.
Which operating systems and devices does Youtube Accelerator support?
Youtube Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Youtube Accelerator provides detailed router configuration tutorials compatible with mainstream router firmware like Asus, Netgear, and OpenWrt, allowing you to protect all connected devices at home with a single setup.
How can I get a refund if I'm not satisfied with Youtube Accelerator?
Youtube Accelerator offers a 30-day unconditional money-back guarantee. Within 30 days of purchase, if you are not satisfied with the service, simply contact the support team via live chat or email at support@vpnjs.net to request a full refund without needing to provide any reason. Refunds are usually processed within 1-3 business days back to the original payment account.
What is the actual connection speed I can expect from Youtube Accelerator?
Youtube Accelerator has deployed over 3000 high-speed server nodes worldwide, and test results show: average latency for connecting to Asia-Pacific nodes is below 30ms, while connections to North American nodes are about 80-120ms, with download speeds reliably exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Youtube Accelerator maintains a stable and smooth connection even in complex network environments.
What does Youtube Accelerator's zero-logs policy specifically include?
Youtube Accelerator's zero-logs policy encompasses all of the following: we do not log your original IP address, connection timestamps, accessed websites or domains, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been rigorously reviewed by the internationally recognized auditing firm Cure53, with the complete audit report available on the Youtube Accelerator official website.
How do I configure Youtube Accelerator on my router?
Youtube Accelerator provides detailed router configuration tutorials supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps usually include: 1) Log into the router management interface; 2) Enter the acceleration client settings; 3) Import the configuration file provided by Youtube Accelerator; 4) Enter your Youtube Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without the need to install clients individually.
Can Youtube Accelerator be used to watch streaming content?
Yes, Youtube Accelerator has optimized streaming connection performance. Our high-speed nodes can smoothly play 4K ultra-high-definition video content. Youtube Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Youtube Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Youtube Accelerator decrease my internet speed?
Thanks to the efficient design of the WireGuard protocol, Youtube Accelerator has minimal impact on internet speed. In most cases, speed loss is no more than 5-10% of the original bandwidth. In certain scenarios, if your ISP throttles specific types of traffic (like video streaming or P2P), using Youtube Accelerator may even improve your speed as the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.
Does Youtube Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Plan supports up to 6 devices online at the same time, while the Premium Plan supports up to 10 devices. This means you can protect your accelerator on smartphones, computers, tablets, smart TVs, and other devices simultaneously without additional charges. If you need to protect more devices, we recommend configuring Youtube Accelerator on your router, which will safeguard all connected devices in a single setup.
How does Youtube Accelerator keep me safe on public WiFi?
Public WiFi is a high-risk environment for hackers to steal data. After connecting to Youtube Accelerator , all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even in the event of a man-in-the-middle attack or packet sniffing. Youtube Accelerator also offers an auto-connect feature that activates accelerator protection upon detecting an unsafe WiFi network.
Is Youtube Accelerator's no-logs policy verified by a third party?
Yes, Youtube Accelerator's no-logs policy has been independently audited by the internationally recognized security audit organization Cure53. The audit team conducted a comprehensive examination of Youtube Accelerator's server infrastructure, codebase, and operational processes, confirming that Youtube Accelerator does not log any identifiable user data. The full audit report is publicly available on Youtube Accelerator's official website.
Does Youtube Accelerator support Linux systems?
Yes, Youtube Accelerator provides a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation through APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Does Youtube Accelerator offer static IP addresses?
Yes, the Youtube Accelerator Premium Plan includes a dedicated static IP address. Having a static IP is especially useful for scenarios such as remote access to company networks or NAS, running services that require a fixed IP, or avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is allocated solely to you and will not be shared with other users.
How can I ensure that Youtube Accelerator does not leak my IP address?
Youtube Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection guarantees all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IP addresses through WebRTC interfaces; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can use the built-in leak testing tools in the Youtube Accelerator client or visit third-party detection websites to verify your protection status.
Can Youtube Accelerator handle internet interference?
Youtube Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Youtube Accelerator's obfuscation mode can help users break through blocks and regain access to a free internet. However, please note that Youtube Accelerator advocates for the responsible use of accelerators in compliance with local laws and regulations.
What payment methods does Youtube Accelerator support?
Youtube Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the safety of your payment information.
In which regions does Youtube Accelerator have servers?
Youtube Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. The main covered areas include: North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Youtube Accelerator offer browser extensions?
Yes, Youtube Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (not affecting other applications). They are particularly suitable for scenarios requiring quick IP switching, such as cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad blocking features.
How can I contact Youtube Accelerator's customer service team?
Youtube Accelerator offers multiple customer support channels: 1) 24/7 live chat — visit Youtube Accelerator's official website to chat with customer support in real-time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net for responses usually within 24 hours; 3) Help center — contains hundreds of detailed tutorials and troubleshooting guides. Our customer service team is available in both English and Chinese.
How does Youtube Accelerator's ad blocking feature work?
Youtube Accelerator Lightning and Premium Plans include built-in ad blocking and malicious site protection features. This function operates at the DNS level, maintaining a domain blacklist with over a million rules to block ad trackers, malicious domains, and phishing websites during the DNS resolution phase. This approach is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.